Refund Policy

At Built By Iz, we are committed to providing high-quality coaching, guidance and support. By booking or purchasing a service, you agree to the following refund terms:

1. Session Refunds

No refunds are issued for missed or forfeited sessions.
Sessions cancelled with less than 4 hours’ notice are forfeited.
Sessions cancelled between 4–12 hours’ notice may be rescheduled (subject to trainer availability).
Sessions cancelled more than 12 hours in advance can be rescheduled without penalty. Refunds are not issued for change of mind.

2. 10-Pack and 12-Week Programs

All multi-week programs and packs are non-refundable once started, due to reserved time slots, custom planning and coaching access.
If you need to withdraw early from a 12-week lock-in, a 4-week exit payment is required.
Program pauses may be considered in cases of injury, medical reasons, or extended travel — medical evidence may be required.

3. Digital Programs and Meal Plans

Digital products, including meal plans, coaching resources and training programs, are non-refundable once delivered, as they are considered instant-access and non-returnable.

4. Change of Mind

We do not offer refunds for change of mind, loss of motivation, schedule changes, or general dissatisfaction outside the agreed coaching framework.

5. Service Quality Concerns

We take feedback seriously. If you have concerns regarding your experience, please contact us directly so we can review and resolve it professionally.